Sales Terms and Conditions
TERMS - Net 30 days after the date of Invoice. Invoices that are past due are subject to a 1 per cent per month service charge.
PRICES - Prices are subject to change without notice.
COST OF COLLECTION - If Buyer defaults with respect to any payment due the Seller, the Buyer shall pay Seller for all costs and expenses, incurred by Seller in exercising any of its rights or remedies.
TRANSPORTATION AND DELIVERY
Prices are F.O.B. shipping point, shipping and handling included on orders with a selling price of $3,000 or more, per order, per destination in the continental United States. Orders that fail to qualify for the allowance will be charged Seller's actual shipping and handling costs. Shipments to Alaska and Hawaii will be charged Seller's actual shipping and handling costs, regardless of order size.
Shipments that require special service will incur additional charges unless indicated on the shipping quote.
Special Service/ Accessorial fees are as follows:
- Lift-gate, and/or inside delivery: $80
- Residential delivery: $195 ($115 residential + $80 lift gate)
- Limited access location delivery: $75
- Delivery appointment/24-hour notification: $50
- Notify before delivery: $30
- Additional special service / accessorial: Please call for a quote
Oversize Shipping – Any non-standard pallet (48"x40") shipping will be considered an oversized shipment and need to be ordered separately to meet the freight policy. Otherwise, there will be a $225 over length charge for each shipment.
Scheduled Ship Date - The scheduled ship date is an estimate only. Seller is not responsible for missed ship dates and late deliveries caused by the carrier. Seller will not accept any back charges for late deliveries.
Choice of Carrier – Sunled reserves the right to ship goods via the most economical routing and to consolidate shipments to the most economical groupings per schedule date. If alternative shipping means are requested by the buyer, the buyer assumes the additional transportation cost.
Special Shipping Request – Special shipping requests will be accommodated when possible. Buyer's request for a particular carrier and/or special shipping will require the Buyer to pay the difference in the rate of transportation and may incur additional handling charges. City delivery or special services requested such as redelivery, expedited surface delivery or delayed delivery charges will be charged to the Buyer at Seller's actual cost.
C.O.D. Orders - Seller will not ship orders C.O.D. If Buyer does not have an active credit account with Seller, Buyer must pay cash in advance at order entry.
Freight Shortage/Damage – Any damage or shortages must be reported immediately on the bill of lading (BOL) or delivery receipt (POD) with the carrier company upon the delivery of the shipment. Obtain a claim number from the delivery driver if there is any. If there is any shortage/damage must be reported to Sunled on the same day of the delivery. Any concealed shortage/damage must be reported to Sunled within 7 days of delivery. Failure to file a claim within this time frame is considered as an acceptance of goods and a waiver of any errors or damages
Sunled passes the responsibility of delivery to the carrier at the time of pickup at our warehouse. Losses/damage of items during shipment are the responsibility of the carrier. We will file a claim with the carrier and any credit or replacement will be at the carrier's cost once the claim is processed and completed
Small Parcel Shipping (UPS/FedEx/USPS) – Sunled partners with only the most trusted carriers to make sure your order arrives on time and in perfect condition. We ship most stock orders via FedEx on the same day they are received. Due to the varying item and shipping availability, you might receive the products in multiple boxes on different days.
Small Parcel Shipping Damage – Any damage by FedEx should be accepted by the receiver and reported to Sunled the same day the packages are delivered. Any concealed damage and/or shortage must be reported to Sunled within 3 days of delivery. If a shipping label is provided by the customer or shipping cost is billed to customer's account, a damage claim should be filed by the customer directly.
Cancellation or Suspension of Orders - Cancellation or suspension of orders will be accepted by Seller only upon terms that will indemnify the Seller for liabilities and expenses incurred and for commitments made by Seller and which will provide for profit on work in process and for the contract value of goods completed and ready for shipment. Postponement of deliveries at Buyer's request, if for a period of more than thirty (30) days, will not be made without Seller's approval first being obtained. All postponements are subject to storage and handling charges.
Returns: No returns will be accepted without prior approval. All requests must be made within 30 days of the invoice date.
Eligibility - Requests to return custom built products or modified standard products with options will not be accepted.. All returns must arrive back to the Seller in good working and resalable condition. Items must be returned in the original packaging. Any damage to returned goods will be the responsibility of the buyer. Products not manufactured by the Seller may be subject to the original supplier's return or cancellation policy.
Fees - Authorized returns will be charged for both inbound and outbound freight and a minimum service charge of forty per cent (40%) of the product value.
Replacements - Seller has the option of either replacing defective goods or crediting Buyer for the purchase price of such goods. A new Purchase Order is required for replacement orders.
TAXES - All prices, quotations, orders, and agreements are subject to all Federal, State, and Local taxes. These taxes will be added to the invoice unless legal proof of exemption is provided. Sunled reserves the right to invoice separately for the taxes should it be necessary to make payment where they were not included at the time of invoicing.
WARRANTY - All requests for warranty assistance must be submitted to Sunled and direction must be given from Sunled prior to any action being taken. No claims for cost of material or repair will be accepted without prior written approval. For product warranty see Sunled’s published Warranty Policy.
An invoice is to be presented for any manufacturer’s warranty claim. Any items that are "Dead on Arrival" may be exchanged within 7 days of the invoice
CHANGES – Sunled reserves the right to make modifications or changes to any of its products, pricing, Limited Warranty and Terms and Conditions without prior notice.
TITLE OF GOODS – Title of goods does not pass until the invoice amount has been paid in full unless arranged otherwise
ORDER SIZE AND PRICING – Quick ship orders are subject to a minimum order value of $100 and custom built products $500. Parts-only orders are subject to a $50 minimum charge. The order minimum may be adjusted at time of order entry commensurate with the products and parts ordered and to accommodate order handling costs. Prices are subject to change without notice.
09/11/23
